Refund policy

Our Made-to-Order & Return Policy

Your 100% Satisfaction is Guaranteed!

 At learningtoflyfish.com, we operate on a custom, made-to-order model. We don't carry mass pre-printed inventory or warehouse bulk stock. Instead, every single item is individually printed exactly when you order it, based on the specific design, size, and style options you select at checkout.

1. If Your Gear Arrives Damaged or Defective

While we partner with a precise, high-end print network, manufacturing errors or rough handling during shipping can occasionally happen. If your item arrives with a visible printing mistake, a structural tear, or is a completely different size or design than what you ordered, we’ve got you covered.

We will gladly issue a complimentary replacement reprint or a full refund to your original payment method at absolutely no cost to you.

2. How to Open a Quality Claim

Because we work within set operational windows with our printing partners, please reach out to us within 30 days of delivery so we can resolve the issue quickly.

Simply send an email to support@learningtoflyfish.com with:

  • Your original Order Number.
  • A quick note letting us know what went wrong.
  • A clear, flat photo of the item showing the print defect or structural damage.

Once we receive your note, our team will review the photo and process your replacement or refund within 2 to 3 business days. There is no need to mail anything back to us—shipping items back to automated printing facilities means they will be permanently lost, so you can keep or safely dispose of the item.

3. A Few Practical Exclusions

To keep our operations running smoothly, we cannot offer refunds or replacements under the following conditions:

  • Address Errors: An incorrect or incomplete shipping address was entered at checkout, resulting in a failed delivery. (Please double-check your shipping info!)
  • Stolen Packages: The carrier tracking data confirms a successful delivery to your address, but the package goes missing from your property.
  • Worn Items: The item shows signs of use, or has been washed or worn past its initial arrival state.