Shipping policy

Thank you for shopping with us. Because we do things a little differently than standard mass-production retail stores, we want to ensure you have complete clarity on how your orders are produced, shipped, and delivered. Please review our shipping practices below before placing your order.

The Core Difference: Custom Printed for You

All of our products—including our custom river apparel, headwear, and everyday goods—are strictly made-to-order. We do not maintain a warehouse of pre-printed inventory. The moment you place an order, our production process begins. This sustainable print-on-demand model ensures premium quality and eliminates environmental waste, but it means your delivery timeline consists of two separate phases: Production Time and Shipping Time.

1. Production & Processing Timelines

Before your order leaves the facility, it must be individually printed, quality-checked, and packaged. Our standard turnaround times are as follows:

  • Standard Production Window: Please allow 2 to 7 business days for your items to be created.

  • Peak Seasons: During high-volume holiday seasons (such as November, December, and leading up to Father's Day), production times across our regional print network may extend slightly by an additional 2 to 3 business days.

  • Tracking Notification: As soon as your item completes production and passes its structural quality check, it is handed over to the carrier, and a tracking number will automatically be generated and emailed to you.

2. Domestic Shipping Rates & Delivery Estimates

Once production is complete, your package is shipped using reliable national domestic carriers (typically USPS, UPS, or FedEx depending on the item type and package weight). Shipping speeds represent the transit time after the package has left our fulfillment facilities:

  • Standard Domestic (US): 3 to 5 business days (Calculated dynamically at checkout)

  • Apparel Orders over $75: 3 to 5 business days (Free Shipping)

Total Estimated Timeline: Total delivery time is calculated as: Production Time (2–7 days) + Shipping Transit Time (3–5 days). On average, most customers receive their orders within 7 to 12 business days from the date the order was placed.

3. Multi-Item Orders & Multiple Shipments

To bring you the highest quality products, we collaborate with specialized, decentralized print providers who excel at specific crafts (for example, one provider may specialize in high-definition screen printing for hoodies, while another handles durable insulation for travel mugs).

If you purchase multiple distinct types of products in a single order, your items may arrive in separate packages at slightly different times. You will receive individual tracking links for each package as it leaves its respective facility, ensuring you can follow every item's progress. You will never be charged extra shipping for split shipments.

4. Order Tracking & Address Accuracy

Every shipment includes end-to-end tracking data. It is the responsibility of the customer to ensure that the shipping address entered at checkout is entirely accurate and complete (including secondary details like apartment, suite, or unit numbers).

  • We cannot modify a shipping address once production is finished and the carrier has accepted the package.

  • If a package is returned to our fulfillment source by the carrier due to an insufficient or incorrect address provided by the customer, the customer will be responsible for the actual shipping costs required to re-ship the package to the correct address.

5. Missing, Stolen, or Damaged Packages

We want your custom gear to arrive safely, but once a package is handed over to a postal carrier, certain variables are beyond our operational control.

  • Packages Marked "Delivered" but Missing: If your tracking link states your order was delivered but you cannot locate it, please check with surrounding neighbors, your building's main office, or wait 24 hours (as carriers occasionally scan packages as delivered prematurely). If it remains missing, please contact your local post office branch immediately to file a carrier inquiry. We cannot issue refunds or replacements for items verified as "delivered" by the carrier.

  • Lost in Transit: If your tracking activity completely stops updating for more than 7 consecutive business days while in transit, please contact us at support@learningtoflyfish.com so we can file an official tracer and arrange a replacement shipment for you.

  • Damaged in Transit: If your package arrives structurally compromised or your item is visibly damaged due to transit handling, please take clear photos immediately and contact our support team within 14 days of receipt so we can issue a complimentary replacement.

6. International Shipping

At this time, we only ship to addresses within the United States. We do not offer international shipping at this moment, though we are actively considering expanding our fulfillment capabilities to global regions in the future. Any updates to our shipping zones will be published directly on this page.